Courseware Library

How to Create a Respectful Workplace (classroom, e-Learning)

The Golden Rule is designed to help employees consistently demonstrate respect in their day-to-day interactions. From electronic to face-to-face communication, participants learn the behaviors that contribute to a respectful environment. They will learn how to establish self-respect, develop reciprocity with colleagues, and maintain respect when faced with stress, uncertainty, and change.

Program Length: 4 hours / Half Day
e-Learning Length: 53 minutes

While it is not always possible to check emotions at the door, it is possible to figure out what triggers emotional responses and then learn how to respond appropriately. From minimizing frustration to conquering negative self-talk, this training will give individuals the tools they need to control physical responses, reframe thinking, handle accidental outbursts, and learn long-term strategies for channeling emotions productively.

Program Length: 4 hours / Half Day
e-Learning Length: 55 minutes

People with high emotional intelligence are poised, outgoing and cheerful, have empathy for others, express their feelings directly but appropriately, and have a capacity for developing meaningful relationships. All of these traits are very important aspects of a collaborative, high achieving workplace. This program offers you techniques to increase and develop your emotional intelligence. It guides you through proven methods to apply emotional intelligence in the workplace to enhance employee relationships and increase productivity.

Program Length: 4 hours / Half Day
e-Learning Length: 1 hour 10 minutes

A Three-Phase Model for Success
(classroom, e-Learning)

Organizational shifts can bode either a positive or negative experience for those involved depending on how effectively they are led through the process. Leaders play a vital role in seeing that employees understand the benefits and new opportunities brought about by change. Leading Others Through Change recognizes that to affect a positive and productive experience, leaders must ACT – Activate the
change, Create a Plan, and Transition the change. Using a 10-step process as its basis, this program takes participants through the three phases and identifies techniques for ensuring that the change is not only a success, but that it becomes a lasting part of the culture. They’ll learn to manage resistance, garner commitment, and increase motivation for the change from start to finish, including how to evaluate
efforts in order to steer the success of future initiatives.

Program Length: 8 hours / One Day
e-Learning Length: 1 hour 32 minutes

Mastering the Skills of Active Listening (classroom, e-Learning)

Who would you consider a great listener? What sets them apart from an average listener? You might say they show a sincere desire to understand what you have to say, they have an open mind, willing to have their assumptions and conclusions about your message corrected. These are all the signs of an active listener. It is someone who seeks to learn something new and because of that, remains fully engaged in
the conversation. This program teaches you how to master the skills of active listening, so that you can produce important benefits for your team and your organization like minimizing misunderstandings, encouraging open communication, and increasing cooperation and collaborative problem solving.

Program Length: 4 hours/Half Day
E-Learning Length: 1Hour, 10 minutes

Staying Connected with a Dispersed Workforce (classroom, e-Learning)

Organizations are buzzing about the potential benefits and competitive advantage an offsite workforce has to offer like decreased turnover and improved retention to cost reduction and access to a larger pool of talent. And there are perks for the individual too, including increased flexibility, independence, and a better work-life balance. But let’s face it — managing a remote workforce takes more than smartphones, WiFi, web cams, and expense allowances. It requires the right employees in the right jobs with the right skills and the right resources. And it also requires managers with the know-how to communicate effectively, maintain a sense of community, cultivate teamwork and develop relationships built on trust. Managing Offsite Employees: Staying Connected with a Dispersed Workforce, is packed
with self-assessment exercises, real-life scenarios, practices activities, and more to set your team up for success.

Program Length: 4 hours / Half Day
e-Learning Length: 50 minutes

How to Make Them More Efficient and Effective (classroom, e-Learning)

Meetings—we all have them. The bad news? It is estimated that Fortune 500 companies waste 75 million dollars per year in unproductive meeting time. The good news? Most of the factors that disrupt productivity are in the control of meeting attendees. This training helps participants develop skills to
ensure meetings are an advantage instead of a disadvantage to both employees and organizations alike. Whether running the meeting or simply participating in it, this program provides the knowledge and techniques for making the most of meetings. Among other practices, participants learn to provide a specific meeting focus, identify the signs of an unproductive meeting, generate ideas for creating an environment of fun to encourage participation, and prepare a proper agenda.

Program Length: 4 hours / Half Day
e-Learning Length: 48 minutes

Discover the Keys to a Successful Mentor-Mentee Relationship (classroom, e-Learning)

Contrary to popular belief, mentoring is not an occasion where an older employee simply imparts all their invaluable wisdom upon a younger, lesser experienced colleague. To make the mentoring relationship a success, there must be reciprocally tangible and intangible benefits for both mentee and mentor. From the perspective of both mentee and mentor, Mentoring 101 teaches participants how to ask the right questions, set up expectations, and establish measurements of success to ensure the relationship is a valuable use of each person’s time. The program comes with a separate Supplementary Learning Material handout that can be used as a guide in establishing a formal, organization-sponsored mentoring program that fosters an environment where personal and professional growth is valued and helping others is expected and appreciated.

Program Length: 4 hours / Half Day
e-Learning Length: 45 minutes

Deliver Your Message with Poise, Empathy, and Resolve (classroom, e Learning)

This half-day workshop introduces a seven-stage process to help managers, supervisors, and leaders successfully handle difficult workplace conversations with their employees. Most managers and team leaders do not enjoy the task of having to let an employee go or provide them with a negative performance review. These are just a couple of examples of difficult conversations which are an unavoidable circumstance in the workplace. But they don’t have to be feared or dreaded—they can be handled in such a way that increases self-confidence and encourages an environment of positivity.
Navigating Difficult Conversations introduces participants to a seven-stage process for taking control in these situations and minimizing negative backlash to reduce stress, increase trust, and improve relationships and productivity. With realistic examples and role-playing activities, this program helps
participants as they prepare, carry-out, and close difficult conversations —leading them to embrace, rather than fear confrontation and produce long-lasting benefits for the employee and organization.  

Program Length: 4 hours / Half Day
e-Learning Length: 30 minutes

How to Successfully Integrate New Employees (classroom, e-Learning)

Most would agree that introductions to company processes and policies are a “must” when bringing in a new hire. Yet it’s also just as important to help new hires gain a comprehensive view of their role and establish an effective network of support. Relationships and roles have the greatest impact on an employee’s immediate satisfaction and productivity in their new position. Clear expectations between a
manager and his/her direct reports can make the difference between a relationship that succeeds and one that fails.

Onboarding is the training course you need to help your new hires build a foundation for success from the get-go. At its core is the Onboarding Model with four overlapping elements — Resources, Rules, Relationships, and Roles. Using these elements as a cornerstone in the onboarding process, managers learn how to become an active participant in helping new hires not only accelerate their involvement, but establish a groundwork for continual progression.

Program Length: 4 hours / Half Day
e-Learning Length: 50 minutes

Strengthen and Restore Respect, Faith, and Integrity at Work (classroom, e-Learning)

While the nature of day-to-day tasks and responsibilities certainly make up a large portion of employee job satisfaction, more often than not the most influential aspect is the interaction between colleagues. Organizations that promote a positive, supportive working environment, such as those that emphasize a culture of trust, are also those with the highest recruitment and retention rates. This is because they lay the groundwork for effecting respect, faith, and integrity at all levels. In turn, this groundwork makes the organization more credible, productive, flexible, innovative, and able to handle crisis and change. Organizational Trust is about helping managers, supervisors, and leaders to effect these outcomes by building, improving, or restoring an environment of trust. Participants begin by examining the quality of trust on an organizational and personal level (or how trustworthy others perceive them to be) and then reviewing the characteristics and behaviors which shape trust. They’ll also learn to identify the warning signs of a low-trust organization, providing the opportunity to implement techniques for handling and combating distrustful behaviors before they escalate.

Program Length: 4 hours / Half Day
e-Learning Length: 30 minutes

Taking Projects from Inception to Completion (Classroom, e-Learning)

It’s not unusual for an organization’s employees to be immersed in a series of projects in any given week. However, many times those projects unearth less than desirable results where valuable resources are wasted and time lost due to poor conception and implementation. Being able to carry a project from its inception to completion, on time, on budget, and with effective results is a critical and invaluable skill to any organization. Practical Project Management will help employees to become effective leaders on projects of any size and scope. The program walks participants through four key stages to project management. Throughout the course, they are given the opportunity to apply the techniques inherent in each stage as they work to help a team construct an on-site fitness center that will encourage a healthier lifestyle for employees leading to reduced health insurance costs.

Program Length: 4 hours/Half Day
e-Learning Length: 50 minutes

Coming Soon …

How to Prepare, Organize, and Present a Compelling Business Report (classroom, e-Learning)

Sharing information in the form of a report is an integral part of most workers’ daily responsibilities. Put it in Writing helps employees to create reports that are consistently relevant, organized, credible, and professional no matter whether the message is intended to help improve work processes, resolve an issue, or encourage a decision. Participants are given the opportunity to apply the techniques for developing effective reports and hone their skills through numerous individual and group writing activities throughout the course. The program closes with practices on converting the content of a written report into a compelling presentation that leaves the audience with a positive impression and clear sense of the next steps.

Program Length: 4 hours / Half Day
e-Learning Length: 1 hour 10 minutes